Frequently Asked Questions (FAQs)

We currently only ship orders to addresses within the United States, including Alaska and Hawaii. We apologize for the inconvenience.

Please contact us through our customer service contact form and explain that you would like to change the mailing address. In your message, include both the OLD name and address so we can locate the order, and the NEW name and address so we can update it. For faster service, please include your receipt number in all correspondence.

We will send the updated information to the publisher immediately. You should begin receiving your subscription at the new address within four to six weeks. For a monthly magazine, that is approximately one or two issues.

Delivery typically takes 8 to 12 weeks from the date of sale, but it may take up to 120 days. Delivery times vary depending on the publisher.

For seasonal publications or magazines that are not published monthly, such as subscriptions published every two months or quarterly, please allow an additional two to four weeks for delivery of the first issue.

We are working on adding online order tracking. For now, it usually takes 7 to 10 days for us to receive your order information from the independent contractor and enter it into our system. If that amount of time has elapsed, please contact us through our customer service contact form and we will gladly confirm whether we have received your order.

We are unable to accept cancellations online or by phone because it can take 7 to 10 days for us to receive your order information from the independent contractor and enter it into our system.

The cancellation notice found on the back of your sales receipt must be completed and mailed to the address printed on the receipt.

All mailed cancellation requests must be postmarked within three business days of the date of sale to be eligible for cancellation and any applicable refund.

Please contact us through our customer service contact form and explain what you ordered and what you received in error. We will respond promptly and work to resolve the issue as quickly as possible. For faster service, please include your receipt number in all correspondence.

This usually occurs when there is a typographical difference in the name or address printed on the two mailing labels. Please contact us through our customer service contact form and explain the problem. Include the exact spelling of the name and address shown on both subscription labels. We will forward the information to the publisher and request that the subscriptions be combined.

For faster service, please include your receipt number and the name of the publication.

The book or subscription must be addressed to a specific person at that address. The item is considered a gift, not a donation, and therefore is not tax-deductible.

The following examples show what can and cannot be sent as a gift.

Mailed to a business but addressed to a specific person. This is allowed

Mr. Chuck McSteak
123 W. Happy Ave.
Phoenix, AZ 85251

Mailed directly to a business without naming a specific person. This is NOT allowed

ABC Hospital
123 W. Happy Ave.
Phoenix, AZ 85251